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While there is no option for a customer to cancel the order on their own once the payment is made, you can get in touch with Customer Care on [email protected] or call our number 0129 4025852 as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount.
If you cancel your order before the product has shipped, you can choose to have the entire amount refunded or get a "Store Credit" or "Voucher".
If your product has been shipped and is yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. Refunds for prepaid Orders will be processed once the shipment returns to our Warehouse.
We strive to give you best customer experience each time you shop with us. If you are not satisfied with the product you can return it for a refund within 30 days from date of dispatch. Our no question asked policy means you can return product for any reason however please ensure original packing and tags are intact in an unwashed and undamaged condition. You can get instant refund in form of Credit in your Appliancemart Account this credit can be used to buy anything site wide.
NOTE: Return Shipping Charges to be born by the customer. Also Their will be a standard deduction for Rs 200 for shipping from order value before issuing a refund. If package weight is over 5Kgs or above their will be a Rs 500 deduction.
Jindal Gas Appliances Pvt. Ltd.
Plot no. 35, Mujessar Industrial Area
Faridabad - 121005